Terms and Conditions

The Terms and Conditions of Ulurus GmbH can be found:

• For download, saving, and printing as a PDF Document
• On the following website (Please Click here)
• In all country catalogs of Ulurus GmbH

We are happy to send you our country catalog or the terms and conditions free of charge at any time.
Phone: +49 2241-9424211 or E-mail: info@ulurus.de

EU Package Travel Directive

The combination of travel services offered to you constitutes a package holiday under the Directive (EU) 2015/2302.

Therefore, you can claim all EU rights that apply to package holidays. Ulurus GmbH is fully responsible for the proper performance of the entire package holiday.

In addition, Ulurus GmbH has the legally required protection for the reimbursement of your payments and, if transportation is included in the package holiday, for ensuring your return transport in case of insolvency.*

For further information about your key rights under the Directive (EU) 2015/2302, please visit: www.ulurus.de/eu-richtlinie

Mediation of Travel Insurance

(IDD – Insurance Distribution Directive of 23.02.2018)

We mediate travel insurance in the status of a permission-free annex mediator in accordance with §34d para. 8 no. 1 German Trade Regulation Act (GewO).

Complaint Authority for Disputes with Insurance Intermediaries

• Insurance Ombudsman e.V.
  P.O. Box 08 06 32, 10006 Berlin
  Phone: +49 800 3696000, Fax: +49 800 36 99 000
  E-Mail: beschwerde@versicherungsombudsmann.de
  www.versicherungsombudsmann.de

European Online Dispute Resolution Platform

The European Commission provides a platform for online dispute resolution (ODR):
https://ec.europa.eu/consumers/odr
Information on the Consumer Dispute Settlement Act (VSBG)
Ulurus GmbH does not participate in dispute resolution procedures before a consumer arbitration body.

For further information on data protection, photo and copyright notices, and your contact options with Ulurus GmbH, visit:
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